Contact Center

Advisory Services – Live Transfer

The decision to enroll can be life-changing and complicated. Web-screening technologies that authenticate, verify, and score have high value, but don’t answer the fundamental question of WHY? Understanding an individual’s motivations–their personal challenges and commitment to further their education–can only be accomplished through more in-depth discussion.

Cinergy Education Advising is a free consumer service created to provide impartial information and guidance to prospective students contemplating furthering their education. Inquiries originate via phone, web or chat and advisors address concerns about career goals, degree path, paying for school, learning format, and school selection. Callers matched to participating schools are live transferred only if they confirm their interest in speaking directly with a school and have the required time.

By focusing admissions resources on speaking with interested prospects, our clients conduct more interviews rather than attempting to contact and qualify. This can also lower overall acquisition costs, and allows for larger populations to be enrolled and serviced with smaller teams.

Benefits

• Exclusive inquiries matched to a single school
• Higher average conversion rates
• Lower cost per enrollment
• Improves Admission Advisor morale
• More interviews vs. outbound dialing
• No charge for dropped or abandoned calls

Our staff has many years’ experience conducting live-transfer campaigns, and is responsible for originally piloting and developing the warm-transfer programs at major for-profit universities.

Our center is 100% company-owned and operated, and is located in our corporate headquarters. We take compliance very seriously and our center is fully compliant with all state and federal “Do-Not-Call” telemarketing laws.

Click here to contact us or request a consultation.